How much for Delivery?
Courier and Handling is charged per order to a single shipping address.
Rural is $12.00 and Non-Rural is $6.70. Saturday Delivery is not available, although some couriers at their own discretion may deliver Saturdays.
Rural Delivery is based on Courierpost/NZ Post guidelines. Usually there is an RD in the address. NZPost rulings are final, please take up any concerns with NZPost about your address if you think you should/shouldn't be allocated rural or not.
If in doubt and you want your order quickly, then pay Rural amount in the first instance. We will refund overpayments for shipping.
How soon can I get my order?
Please allow 2-3 FULL business days of processing for your order before shipping.
Please email us on the contact page if you haven't received a tracking number by end of day 3.
Also allow courier delivery times, it may take a total of 6-7 working days (Mon-Fri) to receive your parcel. Rural orders may take an extra day or two on top of those 6-7 days depending on your courierpost run. Ordering after 11am is not considered a full working day.
Most orders are sent using Tracked NZPost Courier. Larger orders that do not fit in our A4 bags will usually be sent using 2-3 day economy tracked Courierpost. We will not send untracked.
Do you offer Pickup?
No, Unfortunately due to numerous Council, Insurance and OSH regulations we are unable to provide pickup.
Large orders within Auckland maybe delivered by us personally at our discretion only. If delivered by us, the courier fee is transformed into a delivery fee and will not be refunded.
I need it before the weekend? What can you do?
Not a lot.
We have internal processing time and added courier shipping time. Please order as soon as possible, preferably before end of Monday to ensure your best chance of getting it before the coming weekend. It is NOT guaranteed that you will receive your parcel on or by Friday. Refunds will NOT be given for parcels that arrive late.
Large orders that we will normally send via 2-3 day courier, can be sent via overnight courier for an extra fee. To be determined and charged to you at time of booking.
Paypal isn't letting me order! What do I do?
Our website host no longer supports Paypal as they entered partnerships with our other payment provider Stripe.
Please use our onsite payment provider, Stripe.
I enter my credit card details onto your site? Is that safe?
Yes!
We do not collect credit card information inhouse. There are way too many laws and regulations and potential liability to deal with credit cards!
So we outsource to a world leading payment provider that works in conjunction with our website host.
We have the https security and lock logo on all of our pages.
Where else can I buy your products - what stores are you in?
illuminous innovations product range cannot be found instore anywhere. We make/source the highest quality products that cost more to produce than cheaper less bright items. Stores have approached us to buy wholesale, but get disappointed when we won't sell them bulk for $2 an item. It simply costs us way more than that just in raw materials, let alone staff wages to make it!
If you are a store reading this, please email to enquire.
Please send me a GST receipt!
Just email or ask in the notes when ordering and we will send you a Receipt.
Please note illuminous innovations is *not* GST registered, and is not required to be so under New Zealand Tax Law.
The GST component of your order will be $0.00.
Courier and Handling is charged per order to a single shipping address.
Rural is $12.00 and Non-Rural is $6.70. Saturday Delivery is not available, although some couriers at their own discretion may deliver Saturdays.
Rural Delivery is based on Courierpost/NZ Post guidelines. Usually there is an RD in the address. NZPost rulings are final, please take up any concerns with NZPost about your address if you think you should/shouldn't be allocated rural or not.
If in doubt and you want your order quickly, then pay Rural amount in the first instance. We will refund overpayments for shipping.
How soon can I get my order?
Please allow 2-3 FULL business days of processing for your order before shipping.
Please email us on the contact page if you haven't received a tracking number by end of day 3.
Also allow courier delivery times, it may take a total of 6-7 working days (Mon-Fri) to receive your parcel. Rural orders may take an extra day or two on top of those 6-7 days depending on your courierpost run. Ordering after 11am is not considered a full working day.
Most orders are sent using Tracked NZPost Courier. Larger orders that do not fit in our A4 bags will usually be sent using 2-3 day economy tracked Courierpost. We will not send untracked.
Do you offer Pickup?
No, Unfortunately due to numerous Council, Insurance and OSH regulations we are unable to provide pickup.
Large orders within Auckland maybe delivered by us personally at our discretion only. If delivered by us, the courier fee is transformed into a delivery fee and will not be refunded.
I need it before the weekend? What can you do?
Not a lot.
We have internal processing time and added courier shipping time. Please order as soon as possible, preferably before end of Monday to ensure your best chance of getting it before the coming weekend. It is NOT guaranteed that you will receive your parcel on or by Friday. Refunds will NOT be given for parcels that arrive late.
Large orders that we will normally send via 2-3 day courier, can be sent via overnight courier for an extra fee. To be determined and charged to you at time of booking.
Paypal isn't letting me order! What do I do?
Our website host no longer supports Paypal as they entered partnerships with our other payment provider Stripe.
Please use our onsite payment provider, Stripe.
I enter my credit card details onto your site? Is that safe?
Yes!
We do not collect credit card information inhouse. There are way too many laws and regulations and potential liability to deal with credit cards!
So we outsource to a world leading payment provider that works in conjunction with our website host.
We have the https security and lock logo on all of our pages.
Where else can I buy your products - what stores are you in?
illuminous innovations product range cannot be found instore anywhere. We make/source the highest quality products that cost more to produce than cheaper less bright items. Stores have approached us to buy wholesale, but get disappointed when we won't sell them bulk for $2 an item. It simply costs us way more than that just in raw materials, let alone staff wages to make it!
If you are a store reading this, please email to enquire.
Please send me a GST receipt!
Just email or ask in the notes when ordering and we will send you a Receipt.
Please note illuminous innovations is *not* GST registered, and is not required to be so under New Zealand Tax Law.
The GST component of your order will be $0.00.