Policies of www.glowinthedark.co.nz
Do not purchase our products or use our website if you do not agree with these Policies.
OUR GUARANTEES:
We respect the Consumers Guarantees Act and the Fair Trading Act and believe these protect both the consumer and seller in NZ.
Please contact us, preferably by email, in the first instance so that we can sort out any problems.
We have invested in NZ government certified, registered and calibrated weighing and measuring equipment, so we can absolutely guarantee you get the amount you paid for.
All of our products have been tested by both a NZ qualified engineer and NZ qualified scientist. If we say it glows 12 hours, then we mean it.
GST: illuminous innovations is not GST registered, and is not required to be so under New Zealand Tax Law.
Tax Receipts can be emailed on request.
Shipping Information:
Covid19 update: Shipping will probably take longer than usual due to overloaded courier companies. Please see your tracking number, or email us for any enquires.
At glowinthedark.co.nz, we aim to get your order to you asap and most orders use Courierpost overnight service nationwide to help us achieve that target.
Generally, orders are received well within 6 (pre-Covid19) working days - this may be longer due to current circumstances. Please email us for any delivery enquires.
* Orders received over Christmas shut down will be sent on reopening of glowinthedark.co.nz, which may be longer than 6 working days.
You must provide a valid address for courier. We reserve the right to not send parcels to incomplete addresses, non council regulated addresses etc. We will email you as soon as we find a problem in our system and together we can find a sending solution.
We charge $5.95 per website order for non-rural nationwide courier, including PO Boxes. Rural addresses are charged at $8.95 per order.
LIMITED STOCK
All of our stock for sale is based here in Auckland, NZ. We do not drop ship from overseas.
Being a small company, we are limited as to how much stock we can have on hand and on very rare occasions, may sell more than we have here.
To minimize this ever occurring we have several policies in place -
* we put the last bag or two of limited stock on Trademe only as one lot, and it will say 'sold out' on this website.
* We state 'limited stock available' here on www.glowinthedark.co.nz.
* We simply state 'sold out' and if someone enquires through email, sell directly.
* Or we may offer an alternative if we think it is appropriate,
We offer quick, full refunds with no fuss for orders unable to be filled within a reasonable time.
We do not ship Overseas.
At glowinthedark.co.nz, we refuse to let New Zealanders subsidize cheaper glow powder/paint for overseas customers!
Overseas orders take more time, need separate insurance policies for country liabilities, etc. These costs have not been factored into our products, nor should they be.
If an overseas order has been received, it will be refunded as soon as possible, and may take up to 5 working days. It is up to the purchaser to make any further contact with us.
We are not responsible for any currency fee conversion charges, or similar, or any other losses, financial or otherwise, that may of been applied by your bank or financial institution if you place an order to ship beyond NZ.
Use of this Site
We do not warrant or represent that our website will not cause damage or is free from any computer virus or any other defects, errors, or malicious third-party use. We accept no responsibility whatsoever for any third-party use of our website or content uploaded to or transmitted by our website. You accept full responsibility for ensuring your computer has effective security software including up-to-date antivirus and anti-malware software.
Privacy policy
We do not collect credit card information and use an external third party secure payment gateway.
We do not collect personal information from customers, and do not hold 'customer files'. Although we can search through past email history to see your previous communications and orders.
No information what-so-ever will be passed on to third parties, no name dropping, no showing off what companies have bought from us, even though some big names have passed through!
OUR GUARANTEES:
We respect the Consumers Guarantees Act and the Fair Trading Act and believe these protect both the consumer and seller in NZ.
Please contact us, preferably by email, in the first instance so that we can sort out any problems.
We have invested in NZ government certified, registered and calibrated weighing and measuring equipment, so we can absolutely guarantee you get the amount you paid for.
All of our products have been tested by both a NZ qualified engineer and NZ qualified scientist. If we say it glows 12 hours, then we mean it.
GST: illuminous innovations is not GST registered, and is not required to be so under New Zealand Tax Law.
Tax Receipts can be emailed on request.
Shipping Information:
Covid19 update: Shipping will probably take longer than usual due to overloaded courier companies. Please see your tracking number, or email us for any enquires.
At glowinthedark.co.nz, we aim to get your order to you asap and most orders use Courierpost overnight service nationwide to help us achieve that target.
Generally, orders are received well within 6 (pre-Covid19) working days - this may be longer due to current circumstances. Please email us for any delivery enquires.
* Orders received over Christmas shut down will be sent on reopening of glowinthedark.co.nz, which may be longer than 6 working days.
You must provide a valid address for courier. We reserve the right to not send parcels to incomplete addresses, non council regulated addresses etc. We will email you as soon as we find a problem in our system and together we can find a sending solution.
We charge $5.95 per website order for non-rural nationwide courier, including PO Boxes. Rural addresses are charged at $8.95 per order.
LIMITED STOCK
All of our stock for sale is based here in Auckland, NZ. We do not drop ship from overseas.
Being a small company, we are limited as to how much stock we can have on hand and on very rare occasions, may sell more than we have here.
To minimize this ever occurring we have several policies in place -
* we put the last bag or two of limited stock on Trademe only as one lot, and it will say 'sold out' on this website.
* We state 'limited stock available' here on www.glowinthedark.co.nz.
* We simply state 'sold out' and if someone enquires through email, sell directly.
* Or we may offer an alternative if we think it is appropriate,
We offer quick, full refunds with no fuss for orders unable to be filled within a reasonable time.
We do not ship Overseas.
At glowinthedark.co.nz, we refuse to let New Zealanders subsidize cheaper glow powder/paint for overseas customers!
Overseas orders take more time, need separate insurance policies for country liabilities, etc. These costs have not been factored into our products, nor should they be.
If an overseas order has been received, it will be refunded as soon as possible, and may take up to 5 working days. It is up to the purchaser to make any further contact with us.
We are not responsible for any currency fee conversion charges, or similar, or any other losses, financial or otherwise, that may of been applied by your bank or financial institution if you place an order to ship beyond NZ.
Use of this Site
We do not warrant or represent that our website will not cause damage or is free from any computer virus or any other defects, errors, or malicious third-party use. We accept no responsibility whatsoever for any third-party use of our website or content uploaded to or transmitted by our website. You accept full responsibility for ensuring your computer has effective security software including up-to-date antivirus and anti-malware software.
Privacy policy
We do not collect credit card information and use an external third party secure payment gateway.
We do not collect personal information from customers, and do not hold 'customer files'. Although we can search through past email history to see your previous communications and orders.
No information what-so-ever will be passed on to third parties, no name dropping, no showing off what companies have bought from us, even though some big names have passed through!